Refund policy

1. After receipt of the Product, the Purchaser has the right to withdraw from the Contract with the Supplier within fourteen (14) days after receipt of the Product purchase (invoice date). The Purchaser is not obliged to give any reasons under the circumstance that the Product is “unaffected” which means the Product has not been assembled, powered up, or has been operational in any way, and is returned in its original packaging.
2. The right of the Purchaser referred to in paragraph 1 above does not apply to a Product that has been produced according to specifications of the Purchaser (custom orders).
3. All requests for refunds or repairs are subject to inspection by the Supplier of the returned Product. The Supplier will issue refunds through a bank transfer. If the Purchaser chooses to return any Product, the Purchaser must contact the Supplier in Writing during the fourteen (14) business days following receipt to obtain a Return Materials Authorization number and return the Product in its original packaging, free of all interests, liens, or claims otherwise, to the address provided by the Supplier.
4. The Supplier will not issue any refunds in response to requests made more than fourteen (14) business days following receipt of the item. The Supplier will only accept returns on items purchased directly from the Supplier. During receipt of the Product at the Supplier’s warehouse the Supplier will perform inspection of the Product. If the Product is badly packed (e.g. the packaging looks like damage to the Product could have occurred during shipment), the Product is altered or wrong amounts are shipped, the Supplier withholds the right to reject the shipment.
5. The Supplier reserves the right to refuse any Product returned or sent back, or to repay only part of the amounts already paid in case it is assumed that the Product has already been opened, used or damaged by the fault of the Purchaser. In that case the Supplier has the right to deduct the amount of the depreciation of the value of the Product from the amount to be repaid to the Purchaser. The Supplier will not issue refunds in case the Products has been defaced, altered, used, or damaged in any way.
6. If the item has not been opened, the Supplier will refund the purchase price actually paid minus shipping and handling charges maximum 60 days after receipt of the goods at the Supplier warehouse. The handling charges (e.g. ‘restocking fee’) can be up to 20% of the total invoice value and will be determined by the sole discretion of the Supplier after receipt of the Goods.